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At ACE CLUB E.V.E., every piece is created with intention, quality, and craftsmanship. Our collections are produced in limited quantities to maintain exclusivity and ensure the highest standards.
This Shipping & Return Policy explains our shipping process, delivery expectations, and return requirements.
Orders are processed after payment has been successfully received and approved.
Please allow 3–7 business days for order processing before shipment, unless otherwise stated for special releases, limited collections, or pre-order items.
Orders cannot be modified or canceled once processing has begun.
ACE CLUB ships orders to the address provided by the customer at checkout.
Customers are responsible for ensuring all shipping information is accurate and complete. ACE CLUB is not responsible for delays, lost packages, or failed deliveries caused by incorrect addresses provided by the customer.
Once an order has been shipped and a tracking number has been provided, ACE CLUB is not responsible for delays, losses, theft, or damages caused by the shipping carrier.
Customers should contact the shipping carrier directly for delivery-related issues.
ACE CLUB may offer exclusive drops and pre-order collections.
Pre-order items are produced specifically based on customer demand and may require additional production time. Estimated delivery dates are provided as a guideline and may change due to manufacturing, quality control, supply chain, or shipping circumstances.
By purchasing a pre-order item, customers acknowledge and agree that delivery timelines may vary.
International customers are responsible for any customs fees, duties, taxes, or import charges required by their country.
ACE CLUB is not responsible for delays caused by customs processing or international shipping regulations.
ACE CLUB accepts eligible returns within 10 days after the customer receives the merchandise.
All returns require prior written approval from ACE CLUB before merchandise is returned.
Customers must contact ACE CLUB customer service with their order information and reason for return. ACE CLUB will provide return instructions if the request is approved.
Unauthorized returns may be refused or returned to the customer.
To be eligible for a return:
ACE CLUB reserves the right to deny returns that do not meet these requirements.
Customers are responsible for return shipping costs unless the merchandise was received damaged, defective, or incorrect due to an ACE CLUB error.
ACE CLUB recommends using a trackable shipping method. ACE CLUB is not responsible for merchandise lost during the return shipping process.
Once returned merchandise is received and inspected, ACE CLUB will determine eligibility for a refund or exchange.
Approved refunds will be issued to the original payment method.
Original shipping charges are non-refundable unless the return is the result of an ACE CLUB error.
Processing times may vary depending on the customer's bank or payment provider.
The following items may be considered final sale and are not eligible for return or exchange:
Exceptions may apply for defective merchandise or errors caused by ACE CLUB.
Customers must notify ACE CLUB within 10 days of delivery if merchandise arrives damaged, defective, or incorrect.
ACE CLUB may request photos or additional information to review the claim and determine the appropriate resolution.
ACE CLUB reserves the right to update or modify this Shipping & Return Policy at any time. Updates will be posted on this page with the revised effective date.
For questions regarding shipping, returns, or orders, please contact:
ACE CLUB LLC
ACE CLUB E.V.E.
Email: info@aceclubeve.com